![]() ![]() ![]() Step 1: Open the Microsoft Outlook application. If you are using an IMAP e-mail account, you can download an IMAP folder list that displays all the folders contained in your account on the mail server. After Outlook flushes all cached folders, click OK, then click Finish.įor 24-hour assistance any day of the year, contact our support team by email or through your Client Portal. How to Outlook cannot synchronize IMAP subscribed folders error during send/receive issue.In the Root Folder Path, type “INBOX”.Select your Nexcess email account, then click Change.Click File > Account Settings > Account Settings.Outlook will use this prefix when attempting to locate the correct folders when saving emails. To solve this issue, you must create an IMAP prefix for Microsoft Outlook. Right-click on Inbox and select IMAP folders. ![]() This may cause problems when saving emails to your Draft, Deleted Items, and Sent folders. A similar type of syncing issue is reported by some users where they encountered the Outlook cannot synchronize subscribed folders. Causeĭue to how Outlook handles IMAP accounts, syncing your Nexcess email account with IMAP and Outlook may cause your folders to display incorrectly. Select the IMAP tab in the pop up window and ensure that you tick the Store. This problem exists on Outlook 2010/2013/2016. Right click on the account on the left side of the screen and choose Properties. 1.Click the 'Send/Receive' tab > Send/Receive Groups > Define Send/Receive Groups > New > edit 2.select 'Send mail items' and 'Get folder unread count for subscribed folders' 3. One is for Download complete items including attachments for subscribed folders and the other is for Use the custom behavior defined below. IMAP folders are not displaying correctly in Microsoft Outlook. Closing and reopening Outlook OR moving between folders helps force sync mails. After playing around with all the settings in Outlook, there is a setting/checkbox in Define Send/Receive Groups -> Edit -> Receive mail items. Outlook IMAP folders don’t sync If you are having problems where the contents of IMAP folders in Outlook do not sync then please follow the directions below. Learn how to resolve an issue in Microsoft outlook where IMAP folders display incorrectly. ![]()
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